Frequently Asked Questions

We serve the Greater Houston Metropolitan Area including Harris, Fort Bend, Montgomery, Galveston, and Brazoria Counties. If you're unsure whether we service your area, please call us at (800) 555-1234.

Yes, GMGN Plumber LLC is fully licensed, bonded, and insured. We hold a Master Plumber License #MP-123456 and maintain comprehensive liability and workers' compensation insurance for your protection.

Yes! We provide 24/7 emergency plumbing service 365 days a year. Call our emergency line at (800) 555-1234 anytime for immediate assistance with plumbing emergencies.

Yes, we provide free estimates for most non-emergency services. For installations, renovations, and larger projects, we'll schedule a convenient time to assess the work and provide a detailed written estimate at no charge.

For non-emergency services, we typically can schedule within 1-3 business days. Many times we can accommodate same-day or next-day appointments. Emergency services are available immediately 24/7.

Our rates vary depending on the type of service and complexity of work. We provide upfront pricing before beginning any work. Standard service calls start at $89, which includes the first hour of labor. We never charge hidden fees, and all pricing is discussed and approved before we start.

Emergency service rates apply for after-hours, weekends, and holidays. These rates are approximately 1.5x our standard rates. We'll always inform you of the applicable rate before dispatching a technician.

We accept cash, checks, all major credit cards (Visa, MasterCard, American Express, Discover), and offer financing options for larger projects. Payment is due upon completion of service unless other arrangements have been made in advance.

First, shut off the main water supply if possible. For specific fixtures, turn off the local shut-off valve. Move valuables away from water damage. Then call our 24/7 emergency line at (800) 555-1234. Do not attempt major repairs yourself as this may worsen the situation.

Traditional tank water heaters typically last 8-12 years with proper maintenance. Tankless water heaters can last 15-20 years or more. Regular maintenance, including annual flushing and inspection, can significantly extend the lifespan of your water heater.

High water bills are often caused by hidden leaks, running toilets, dripping faucets, or faulty irrigation systems. A single toilet leak can waste up to 200 gallons per day. We offer leak detection services to identify and fix these issues quickly.

Yes! We have professional-grade equipment including hydro-jetting and video camera inspection to clear even the toughest clogs in sinks, toilets, tubs, main lines, and sewer lines. We can handle tree roots, grease buildup, and other stubborn blockages.

Yes! Our preventive maintenance plans include annual inspections, drain cleaning, water heater flushing, and priority scheduling. Plan members also receive discounts on repairs and installations. Contact us to learn more about our maintenance programs.

Absolutely! We stand behind our work with a comprehensive warranty. Our labor is guaranteed for one year, and we honor all manufacturer warranties on parts and equipment. If you're not satisfied, we'll make it right.

Your satisfaction is our priority. If you're not completely happy with our service, please contact us immediately. We'll work to resolve any issues quickly and professionally. We're not satisfied until you are.